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Technical Support
Technical Support Options
Onuma offers many levels of technical support and training. These range
from free support to paid, basic, advanced and strategic support.
- Regular free webinars are scheduled to
provide support.
- Extensive help files and
animations on the use of Onuma are available here.
- The award winning BIMStorms are a great place to
not only learn how to use Onuma but also to learn how to use other
tools. These are also perfect for understanding the strategy behind
using the award winning tools and processes of BIMStorm.
- Paid technical support is available by purchasing time
from the experienced ONUMA teams in 30 minute or one hour sessions.
Online Help and BIM Tube Support
- Web based help options are accessible from the "Help"
button within Onuma and here.
- BIM Tube Animations are also
available here.
Onuma Bugs and Comments Link
- From within Onuma there is a "Bugs and Comments" button.
- Please post all questions and comments using this link.
- This has several advantages. The comment is sent from
within the area of your scheme that you have a question or comment
about and helps us to respond specifically to that comment.
- Post requests for new features through the same link. We
are constantly adding new features to Onuma. Since Onuma is a Cloud
Computing application, no software needs to be installed for the new
features to appear. Updates to Onuma are happening on a weekly basis.
- If the question is related to a bug, we will respond and
let you know. Typically you will get a response within hours on
business days, depending on the time zone.
- If the question is not related to a bug, we will review it
for inclusion in future Webinars.
- If you need immediate response to non-bug related issues,
please use the "Paid Technical Support Options" below.
Onuma
Webinars
- Please check here for the next scheduled Webinar.
- Post your questions to the Onuma "Bugs and Comments"
button for review in future Webinars.
- Each Webinar will have a theme, and questions relating to
that theme will be reviewed in the Webinar.
- Customized Webinars are also available, contact us for a quote.
BIMStorm
Paid Technical Support Options
- Various support options are available
- Pre-paid packaged starting from 30 minutes are available.
- 24-48 Hour response time depending on the time zone,
business day and availability. Response time could be within hours
based on the complexity of the request.
- ASAP technical support receives the highest priority based
on availability.
- Request technical support here.
Basic Support
| |
Response Time |
| Basic
Support |
24-48 Hour |
ASAP |
|
1-30 Minutes |
$85 |
$170 |
|
31-60 Minutes |
$135 |
$270 |
- Onuma functionality
- Import export options
- Links to Google Earth and Excel
- Multi-hour support packages also available
Mid Level
Support
| |
Response Time |
| Mid
Level Support |
24-48 Hour |
ASAP |
|
1-30 Minutes |
$115 |
$230 |
|
31-60 Minutes |
$185 |
$370 |
- Links to other applications such as Revit and Archicad
- Multi-hour support packages also available
Advanced
Support
| |
Response
Time |
| Advanced
Support |
24-48 Hour |
|
1-30 Minutes |
$175 |
|
31-60 Minutes |
$285 |
- Advanced set up of data in Onuma
- Custom settings
- Customized output to Google Earth
- Interoperability between various applications
- Managing standards
- Multi-hour support packages also available
Strategic Consulting
- Workflows and use of Onuma on projects
- Project focused strategic use of Onuma
- Teaming strategies using Onuma and other applications
- Consulting and architecture, planning support for projects
also available
- Contact ONUMA for more info
2010-02-08 13:08:19 |
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