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Technical Support
Technical Support Options
Onuma offers many levels of technical support and training. These range
from free support to paid, basic, advanced and strategic support.
- Regular free webinars
are scheduled to provide support.
- Extensive help files and
animations on the use of Onuma
are available here.
- The award winning
BIMStorms are a great place to
not only learn how to use Onuma but also to learn how to use other
tools. These are also perfect for understanding the strategy behind
using the award winning tools and processes of BIMStorm.
- Paid technical support is
available by purchasing time from the experienced ONUMA teams in 30
minute or one hour sessions.
Online Help and BIM Tube Support
- Web based help options are
accessible from the "Help" button within Onuma
and here.
- BIM Tube Animations are
also
available here.
Onuma Bugs and Comments Link
- From within Onuma there is
a "Bugs and Comments" button.
- Please post all questions
and comments using this link.
- This has several
advantages. The comment is sent from within the area of your scheme
that you have a question or comment about and helps us to respond
specifically to that comment.
- Post requests for new
features through the same link. We are constantly adding new features
to Onuma. Since Onuma is a Cloud Computing application, no software
needs to be installed for the new features to appear. Updates to Onuma
are happening on a weekly basis.
- If the question is related
to a bug, we will respond and let you know. Typically you will get a
response within hours on business days, depending on the time zone.
- If the question is not
related to a bug, we will review it for inclusion in future Webinars.
- If you need immediate
response to non-bug related issues, please use the "Paid Technical
Support Options" below.
Onuma Webinars
- Please check here for the
next scheduled Webinar.
- Post your questions to the
Onuma "Bugs and Comments" button for review in future Webinars.
- Each Webinar will have a
theme, and questions relating to that theme will be reviewed in the
Webinar.
- Customized Webinars are
also available, contact us for a quote.
BIMStorm
Paid Technical Support Options
- Various support options are
available
- Pre-paid packaged starting
from 30 minutes are available.
- 24-48 Hour response time
depending on the time zone, business day and availability. Response
time could be within hours based on the complexity of the request.
- ASAP technical support
receives the highest priority based on availability.
- Request technical support here.
Basic Support
| |
Response
Time |
| Basic
Support |
24-48 Hour |
ASAP |
| 1-30 Minutes |
$85 |
$170 |
| Each 60 Minutes |
$135 |
$270 |
- Onuma functionality
- Import export options
- Links to Google Earth and
Excel
- Multi-hour support packages
also available
Mid Level Support
| |
Response
Time |
| Mid
Level Support |
24-48 Hour |
ASAP |
| 1-30 Minutes |
$115 |
$230 |
| Each 60 Minutes |
$185 |
$370 |
- Links to other applications
such as Revit and Archicad
- Multi-hour support packages
also available
Advanced Support
| |
Response
Time |
| Advanced
Support |
24-48 Hour |
| 1-30 Minutes |
$175 |
| Each 60 Minutes |
$288 |
- Advanced set up of data in
Onuma
- Custom settings
- Customized output to Google
Earth
- Interoperability between
various applications
- Managing standards
- Multi-hour support packages
also available
Strategic Consulting
- Workflows and use of Onuma
on projects
- Project focused strategic
use of Onuma
- Teaming strategies using
Onuma and other applications
- Consulting and
architecture, planning support for projects also available
- Contact ONUMA for more info
2012-01-03 16:36:06 |
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